Software Deployment Specialist

OPTEL is one of the world’s leading providers of traceability systems. Its mission is to leverage innovative technologies to create a better world through responsible capitalism. The company’s renowned solutions ensure the quality of healthcare products and help fight the counterfeiting of medicines and medical devices worldwide. OPTEL also adapts its technologies to a variety of sectors, from healthcare to smart manufacturing and beyond, enabling all industries to benefit from global traceability. OPTEL’s expertise empowers industries to measure, inspect, control, and track a wide range of elements in order to improve product quality and promote a more responsible use of resources.

Summary:
The role of Software Deployment Specialist is essential to the company's success. The incumbent is responsible for the end-to-end deployment of a middleware solution across various environments, including sponsoring its development. They are also responsible for improving constantly evolving work processes, which includes establishing effective communication and fostering constructive collaboration with solution teams, such as developers, solution architects, project managers, and our clients, all while adhering to quality and security requirements.

Principal tasks: 

• Lead the phased integration and deployment of middleware serialization solutions within various client application infrastructure environments (e.g., pre-production, production), whether cloud-based, on-premises, or hybrid, leveraging infrastructure-as-code tools such as Pulumi.
• Input and perform qualitative tests and predefined functionality tests to report development bugs in preparation for deployment.
• Propose improvements to deployment processes and tools based on concrete observations gathered during deployments.
• Discuss infrastructure needs and various technical aspects with clients.
• Identify and understand the explicit and implicit requirements of the hosting environment.
• Collaborate closely with developers and solution architects to deliver highly reliable solutions.
• Ensure deployment integrity and information security, including the management and renewal of SSL certificates.
• Identify and document the sources of system bugs.
• Collaborate with teams from different product development platforms to resolve known issues, improve performance, and increase solution reliability.
• Participate in Level 2 support by investigating and assisting in the resolution of complex incidents related to completed deployments, in collaboration with clients and internal teams.
• Provide timely technical support to external and internal clients (customer support team, project management, solution architects, developers).
• Actively contribute to technical documentation by providing detailed information on configurations, deployment procedures, and incident solutions to support Experts in the production and updating of this documentation.
• Communicate deployment progress status, test summaries, and critical anomaly tracking to internal stakeholders and, when required, external ones.

Requisite Skills:

Education and Experience

• College Diploma (DEC) or Vocational Diploma (DEP) in a relevant computer field, or a combination of experience and education deemed equivalent.
• Minimum of 3 years of experience with Windows IT, Active Directory, networking, firewalls

Fundamental Technical Skills

• Knowledge of software and systems: Linux (Debian), Microsoft Server 2016 and later, MSSQL (or other DBMS).
• Strong knowledge of networks.
• Understanding of fundamental security concepts.
• Good knowledge of WEB hosting and SSL certificates.
• Knowledge of Bash and PowerShell. Coding and scripting skills (e.g., Python).

Specific Technical Skills

• Ability to use a wide variety of open source technologies, virtualization platforms (e.g., VMware, KVM), and infrastructure orchestration tools (e.g., Pulumi).

Analytical and Problem-Solving Skills

• Strong analytical skills.
• Capable of reading and understanding debug logs.
• Good understanding of IT systems and infrastructure.

Personal and Interpersonal Qualities

• Ability to interact with multiple stakeholders by encouraging teamwork and collaboration.
• Ability to communicate clearly.
• Focus on customer satisfaction.
• Strong desire to learn and contribute to the success of a fast-growing company.

Other Requirements

• Command of the English language.
• May require international travel to client sites.

Benefits:

• Competitive compensation
• Flexible working hours
• Employee Assistance Program (EAP)
• Comprehensive group insurance plan
• A global organization with a presence on several continents

OPTEL is an equal opportunity employer. We believe that diversity is essential to fostering innovation and creativity. We welcome and encourage applications from individuals of all backgrounds, cultures, gender identities, sexual orientations, abilities, ages, and beliefs. We are committed to providing a fair and inclusive recruitment process in which every candidate is evaluated solely on their qualifications, skills, and potential. At OPTEL, each employee’s unique perspective contributes to our collective success, and we celebrate the richness that diversity brings to our team.