Cloud Operations Specialist

OPTEL. Responsible. Agile. Innovative.

OPTEL is a global company that develops transformative software, middleware and hardware solutions to secure and ensure supply chain compliance in major industry sectors such as pharmaceuticals and food, with the goal of reducing the effects of climate change and enabling sustainable living. If you are driven by the desire to contribute to a better world while working in a dynamic and collaborative environment, then you've come to the right place!

Cloud Operations Specialist 

SUMMARY

As a team member of the Cloud Operations team, you will be responsible for key Operations based activities for OPTEL’s Cloud solutions including SaaS operations.  You will be accountable for the resource provisioning, configuration management, deployment, automation, incident response, and collaboration with development and IT teams to ensure secure, scalable, and cost-effective cloud solutions. Using the SRE model and approach to Cloud Operations and development, you will be part of the initiatives, bridging the deployment and development of automation processes.  

You will support the solution development teams into transitioning and supporting solutions and products deployments to the Cloud Production environments and the overall system readiness. 

Having a good understanding of cloud governance, cost management and compliance-based operations are key assets for this role. You will also ensure to employ and support practices that are aligned with best operational practices for the SaaS Operations team (SaaSOPs). 

Reporting to the Senior Manager - Cloud Operations, the Cloud Operations Specialist manages and maintains the OPTEL’s Cloud/SaaS Operations delivery and has oversight of the transitioning and support of the  product delivery and system solutions into our cloud environments. These activities will be supported and implemented using key technologies and industry best practices. A comprehensive understanding of managing a cloud platform to ensure optimal product uptime, in accordance with best cloud practices, will be essential for the success of the Cloud Operations Specialist.

RESPONSIBILITIES

Essential duties and key responsibilities will include but not be limited to:

Support and maintain compliance driven Cloud Operations:

• Managing, monitoring, and optimizing cloud-based infrastructure and applications.
• Support, operate, and improve infrastructure critical to our cloud (GCP) and (Azure) environments and engineering workflows.
• Execute daily, monthly, quarterly cloud infrastructure processes essential to the compliance and security of OPTEL’s production Cloud environments (Patching/Updates/Certs Renewals)
• Support  and maintain compliance driven operations processes and practices for production-based Cloud environments.
• Promote best practices and cost management for public cloud governance.
• Create and maintain comprehensive documentation of cloud infrastructure, configurations, processes and procedures to ensure knowledge sharing and team collaboration.
• Help support processes and practices to complete and maintain a SOC 2 reports and other Cloud/SaaS based related certifications.

Promote Operations using a SRE based operations model:

• Promote SRE based practices through to the engineering organization in relation to Cloud SaaS-based operations.
• Work on supporting and improving our tools for deploying, monitoring, and managing our systems with the engineering team.
• Stay up-to-date with emerging cloud technologies, platforms and trends, continuously improving cloud operations and adapting to changing requirements.
• Maintain the workflow and required communication channels to promote operation reliability within the development team through the life cycle of the SaaS solutions including the operational requirements.

Team based and individual contribution requirements:

• Ability to work independently and as part of a team.
• Being a self starter and able to manage and prioritize varying workload levels. 
• Demonstrate a high level of trust, integrity, and diplomacy.
• Complete related tasks with an automation and reliability driven mindset.
• Participate in on-call rotation as needed.

SKILLS AND QUALIFICATIONS REQUIRED

• Bachelor’s Degree in Computer Science, Software Engineering, or relevant experience
• 3+ years of Cloud Operations experience
• SaaS Operation experience is a key asset
• Licenses or certifications in Cloud Operations will be a significant advantage.
• Deeper understanding of different Cloud concepts, such as IaaS, PaaS, SaaS
• Adaptable to different cloud platforms and technologies.
• Experience of scripting/automating processes in one or more of the following languages (PowerShell, Python, Bash)
• Ability to troubleshoot potential incidents in cloud-native applications ensures you can solve them before they disrupt related services
• Hands-on experience in Linux and Windows system administration and troubleshooting
• Some database experience (SQL, NoSQL, etc.) is an asset
• Strong interpersonal skills - interacts well within the team and across other teams, and with users.

EQUAL OPPORTUNITY EMPLOYER

OPTEL is an equal opportunity employer. We believe that diversity is essential for fostering innovation and creativity. We welcome and encourage applications from individuals of all backgrounds, cultures, gender identities, sexual orientations, abilities, ages, and beliefs. We are committed to providing a fair and inclusive recruitment process, where each candidate is evaluated solely on their qualifications, skills, and potential. At OPTEL, every employee's unique perspective contributes to our collective success, and we celebrate the richness that diversity brings to our team.