Software Solution Designer
Québec, QC, Canada
Full Time
Mid Level
OPTEL is one of the world’s leading providers of traceability systems. Its mission is to leverage innovative technologies to create a better world through responsible capitalism. The company’s renowned solutions ensure the quality of healthcare products and help fight the counterfeiting of medicines and medical devices worldwide. OPTEL also adapts its technologies to a variety of sectors, from healthcare to smart manufacturing and beyond, enabling all industries to benefit from global traceability. OPTEL’s expertise empowers industries to measure, inspect, control, and track a wide range of elements in order to improve product quality and promote a more responsible use of resources.
Summary
This key and highly visible position within the organization involves close collaboration with clients, developers, project management, software engineering, and sales teams. As a Software Solution Designer, you will play a critical role in supporting clients throughout the implementation phases of IT projects, managing multiple initiatives simultaneously.
Principal tasks
Client Support:
Requisite Skills
Benefits
OPTEL is an equal opportunity employer. We believe that diversity is essential to fostering innovation and creativity. We welcome and encourage applications from individuals of all backgrounds, cultures, gender identities, sexual orientations, abilities, ages, and beliefs. We are committed to providing a fair and inclusive recruitment process in which every candidate is evaluated solely on their qualifications, skills, and potential. At OPTEL, each employee’s unique perspective contributes to our collective success, and we celebrate the richness that diversity brings to our tea
Summary
This key and highly visible position within the organization involves close collaboration with clients, developers, project management, software engineering, and sales teams. As a Software Solution Designer, you will play a critical role in supporting clients throughout the implementation phases of IT projects, managing multiple initiatives simultaneously.
Principal tasks
Client Support:
- Capturing and defining client serialization requirements;
- Acting as the main technical point of contact for projects;
- Serving as an expert on Optel products and serialization standards;
- Demonstrating the systems to clients;
- Documentation and Collaboration;
- Drafting technical project specifications;
- Collaborating with deployment specialists for integration and configuration;
- Designing integration solutions for clients' internal systems and partners (packaging and distribution sites).
- Leading multidisciplinary meetings to validate project documents (requirements, configurations, tests);
- Supporting clients during deployments and validation processes;
- Driving integration with enterprise systems (ERP, MES, WMS).
- Working with the development team to translate client needs into technical requirements and prioritize developments;
- Collaborating with IT developers and architects to align solutions with business objectives.
- Providing guidance on software integrations between various systems;
- Ensuring the implementation of technologies that meet customer needs.
- Supporting the development of test deliverables and validation/qualification activities;
- Participating in the management of technical changes (assessment, testing, qualification);
- Training and mentoring teams on technologies and solution design.
- Participating in sales presentations as an Optel technical expert;
- Participating in the sales quotation process as an Optel technical expert.
Requisite Skills
- Bachelor's degree in Computer Science, Information Systems, or equivalent experience;
- Over 3 years of experience in technical IT solutions;
- Proficiency with Microsoft Office Suite;
- Excellent presentation, written, and verbal communication skills;
- Advanced proficiency with Microsoft Office Suite.Experience with ERP solutions (SAP, Oracle) and supply chain management (WMS);
- Ability to understand and solve complex software systems, including problem-solving skills;
- Ability to understand user requirements, and convert them into system design specifications;
- Knowledge of software development life cycle;
- Basic knowledge in programming languages;
- Understanding of software, hardware, networks, and databases;
- Familiarity with system architecture, design patterns, and scalable architecture;
- Familiarity with Atlassian tools (Jira, Confluence);
- Familiarity with GS1 standards (EPCIS, GTIN, GLN, SSCC) and their application in life sciences;
- Basic understanding of regulations such as DSCSA and serialization initiatives.
Benefits
- Competitive compensation
- Flexible working hours
- Employee Assistance Program (EAP)
- Comprehensive group insurance plan
- A global organization with a presence on several continents
OPTEL is an equal opportunity employer. We believe that diversity is essential to fostering innovation and creativity. We welcome and encourage applications from individuals of all backgrounds, cultures, gender identities, sexual orientations, abilities, ages, and beliefs. We are committed to providing a fair and inclusive recruitment process in which every candidate is evaluated solely on their qualifications, skills, and potential. At OPTEL, each employee’s unique perspective contributes to our collective success, and we celebrate the richness that diversity brings to our tea
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